Cancellation and Refund Policy

Cancellation Policy

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. Generally, the time period for the cancellation of any order is within 24 hours from the date of booking. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free after the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

THE LV8 reserves the right to accept or reject the cancellation of any order. THE LV8 also reserves the right to waive or modify the time window or cancellation fee from time to time.

Returns Policy

Returns is a scheme provided by THE LV8 directly under this policy, in terms of which the option of exchange, replacement, and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Please refer to the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.

Time Frame for Refund Processing

Refunds will be processed within 5 working days after the cancellation of your product, and the amount will be credited to your bank account.

How and When Refunds Are Credited

• If the customer prepaid for a product by means of UPI, card payments, etc., the amount will be refunded to the same payment method within 5 working days from the date the product is cancelled.
• If the customer paid at the doorstep, they must add their bank account details on THE LV8 website. Once the account details are added, the amount will be credited to their bank account within 5 working days.