THELV8

Shopping Information

What is the shipping process and how long will it take?

We offer free shipping across India for orders above ₹599. All orders are typically shipped within 3-5 working days. Delivery times vary depending on your location, typically between 2-10 working days for domestic orders. International orders can take up to 10-15 working days. For more details, please check the Shipping Policy.

How much is the shipping cost?

Shipping is free for orders above ₹599 within India. For international orders, shipping charges apply and will be calculated during checkout. Additional charges for bulk orders or special shipping requirements will also be indicated.

Can I track my order?

Yes! Once your order is shipped, we will send you an email with tracking details so that you can track the status of your shipment.

What happens if my order is delayed?

While we strive to deliver on time, rare delays may occur due to circumstances beyond our control. In case of a delay, you will be notified via email, and you can track your order using the provided tracking number.

Payment Information

What are the available payment methods?

We accept payments through various methods such as UPI, debit/credit cards, and cash on delivery for orders above ₹599. All transactions are securely processed, and you can find payment options at checkout.

Is my payment information secure?

Yes, we use industry-standard encryption and security protocols to ensure your payment information is secure. Our payment gateway complies with the latest security standards to protect your data.

Can I use a coupon or discount code?

Yes, you can apply valid coupon or discount codes during checkout. The applicable discounts will be reflected before the final payment. Ensure that the code is valid and within the specified date range.

What is Cash on Delivery (COD)?

Cash on Delivery (COD) is available for orders above ₹599. With COD, you can pay for your order in cash when it is delivered to your doorstep.

Order Returns

How do I return an order?

Returns are accepted under certain conditions. The return window depends on the product category and is mentioned on the product page. Once the return is processed, we will issue a refund to your original payment method. For more details, refer to our Returns Policy.

Can I exchange an item instead of returning it?

Yes, we offer exchange options for certain products. Please check the product page or the order confirmation page for exchange eligibility and conditions.

How do I get a refund for my returned item?

Refunds will be processed to the original payment method. For prepaid orders, it takes 5 working days from the return approval. For COD orders, you will need to provide your bank details to receive the refund.

Is there a restocking fee for returned items?

Generally, there is no restocking fee. However, for certain cases like opened or used products, a restocking fee may apply, as mentioned in the product return policy.